I have a sales question:
Frequently Asked Questions
Have a general question? Check out answers to some of our most frequently asked questions.
Where are you located?
Our corporate address is 10 Corporate Dr. Burlington, MA 01803.
How much do you guys cost?
Our pro packages start at $25 for 30+ sales orders and go up from there. Your monthly cost will change depending on your sales order volume for that month. We also offer a Freemium option which limits sales orders to 30/month and restricts access to some of our ecommerce capabilities.
Do you charge an onboarding fee?
Nope! We even throw in a free one-hour onboarding session where we’ll coach you on all the basic setup needs.
How long does it take to setup my account?
This all depends on your business. If you sell on a couple of channels and already have your inventory organized with SKUs, it won’t take long at all. You can download your product listings from one sales channel with a click of a button to populate your products. The more complex your business is the longer it can take. For example, if you have multiple warehouses and/or suppliers, your inventory isn’t organized and doesn’t follow the SKU system, or something similar, you may have a more in-depth setup process. For a better idea, our product specialists can offer a general estimate based on your individual business model.
Do I have to sign a contract?
Nope, not at all. You can pay month-to-month or annually for our software and cancel at any time. Though, we do offer an annual package which offers 20% discount off our listed prices.
Do you limit the number of SKUs for each pricing tier?
No, you can have as many SKUs as you want. Your monthly charge is based on the number of sales orders processed in ecomdash only.
I only process 25 orders. Do I still have access to your support team?
Absolutely! Everyone has access to our support services. The only difference is that pro plan users have phone support in addition to live chat and email support.
Are there any limits to the number of integrations I can have?
Nope! You can have an unlimited number of marketplaces, ecommerce platforms, suppliers, and more.
Do you offer a training program?
We offer hourly personalized online training packages, covering topics of your choice such as order management, dropshipping, listing submission, and more.
What are your support hours?
Our support team is available between the hours of 8am ET – 6pm ET.
Have more questions?
Visit our support center or contact us.
Connect with us
10 Corporate Dr.
Burlington, MA 01803