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Frequently Asked Questions
Have a general question? Check out answers to some of our most frequently asked questions.
Where are you located?
Our corporate address is 10 Corporate Dr. Burlington, MA 01803.
How much do you guys cost?
Our pro packages start at $25 for 30+ sales orders and go up from there. Your monthly cost will change depending on your sales order volume for that month. We also offer a Freemium option which limits sales orders to 30/month and restricts access to some of our ecommerce capabilities.
Do you charge an onboarding fee?
Nope! We even throw in a free one-hour onboarding session where we’ll coach you on all the basic setup needs.
How long does it take to setup my account?
This all depends on your business. If you sell on a couple of channels and already have your inventory organized with SKUs, it won’t take long at all. You can download your product listings from one sales channel with a click of a button to populate your products. The more complex your business is the longer it can take. For example, if you have multiple warehouses and/or suppliers, your inventory isn’t organized and doesn’t follow the SKU system, or something similar, you may have a more in-depth setup process. For a better idea, our product specialists can offer a general estimate based on your individual business model.
Do you offer a repricer?
Not at this time, but we do integrate with informed.co which offers a great repricing software.
How many users can I have?
You can have as many users as you need. We do not charge extra for additional users. In fact, we have up to 8 user roles with varying permissions available for all our customers.
Do you limit the number of SKUs for each pricing tier?
No, you can have as many SKUs as you want. Your monthly charge is based on the number of sales orders processed in ecomdash only.
I don’t see my marketplace or ecommerce platform on your integrations page. What can I do?
We are always adding new integrations to our current list of marketplaces and shopping carts. We also have an open API available to pro package users. You can connect to any non-integrated channel to sync inventory and sales orders.
Do I have to sign a contract?
Nope, not at all. You can pay month-to-month or annually for our software and cancel at any time. Though, we do offer an annual package which offers 20% discount off our listed prices.
Are there limitations in your free trial?
Yes, there are. You can only create 100 listings, upload up to 500 sales orders, and turn on auto-sync for 500 products. With those 500 products, trial users get up to 10,000 total syncs. Otherwise, you have access to all ecomdash features and our support team via phone, email, and chat. For more information, click here.
I only process 25 orders. Do I still have access to your support team?
Absolutely! Everyone has access to our support services. The only difference is that pro plan users have phone support in addition to live chat and email support.
Are there any limits to the number of integrations I can have?
Nope! You can have an unlimited number of marketplaces, ecommerce platforms, suppliers, and more.
Do you offer a training program?
We offer hourly personalized online training packages, covering topics of your choice such as order management, dropshipping, listing submission, and more.
What are your support hours?
Our support team is available between the hours of 8am ET – 6pm ET.
Have more questions?
Visit our Help and Support Center or contact us.
Connect with us
10 Corporate Dr.
Burlington, MA 01803