We know you’re prepped and ready to handle the influx of orders this holiday season. If you’re an ecomdash customer, you have the benefit of a shipping management tool on your side to help you get orders out the door quickly. In the unfortunate circumstance of a package being lost, damaged or tampered with while shipping through the USPS, here are the appropriate numbers and channels to go through to resolve the issue.

Find local US Postal Service help numbers and locations – USPS Locator

Find local Postmasters – Postmaster Locator

File a general complaint – CallĀ 1-800-877-8339

Report mail tampering or theft –

Criminal Investigations Service Center
Attention: Mail Fraud
222 South Riverside Plaza, Suite 1250
Chicago IL 60606-6100

File a complaint with the USPS Inspector General’s Office (OIG) for theft, fraud, waste, or abuse committed by the USPS or a USPS employee –

Headquarters: 703-248-2100

Eastern Area: 610-616-8040

Capital Metro Area: 404-507-8301

Great Lakes Area: 312-601-3901

Northeast Area: 201-499-5100

Pacific Area: 323-652-5351

Southern Area: 972-892-4440

Western Area: 303-925-7400

We hope these numbers aren’t necessary, and that you have a smooth (and profitable!) holiday business season. Happy selling – cha-ching!

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