usps contact numbers for ecommerce businessesWe know you’re prepped and ready to handle the influx of orders this holiday season. If you’re an ecomdash customer, you have the benefit of a shipping management tool on your side to help you get orders out the door quickly.

In the unfortunate circumstance of a package being lost, damaged or tampered with while shipping through the USPS, here are the appropriate numbers and channels to go through to resolve the issue.


Online Locators

These locators can help you pinpoint the USPS closest to the location you’re searching for.

Find local US Postal Service help numbers and locations – USPS Locator

Find local Postmasters – Postmaster Locator


USPS Complaints

Sometimes bad things happen and you need somewhere to go to fix it. Whether your package was tampered with or stolen, these are the best actions/contacts to take:

Report mail tampering or theft –

Criminal Investigations Service Center
Attention: Mail Fraud
222 South Riverside Plaza, Suite 1250
Chicago IL 60606-6100

File a complaint with the USPS Inspector General’s Office (OIG) for theft, fraud, waste, or abuse committed by the USPS or a USPS employee –


Check out this great emergency checklist for any lost USPS packages for more ideas.

Online Recourses

Business Service Network eService: If you’re looking for the easiest solution to make a service request, this is the program for you! BSN is a new service that allows customers to create service requests and track the status of each one.

Centralized Account Processing System: This payment system allows customers to make and manage payments for all of their postal expenses.

STAMPS NOW: This great solution lets you to pay for stamps in bulk quickly and easily.

To access these features and more, check out USPS’s website.


Contact Numbers Based On Location

Below is a list of all the USPS contact numbers based on area codes.

  1. Headquarters: 703-248-2100
  2. Eastern Area: 610-616-8040
  3. Capital Metro Area: 404-507-8301
  4. Great Lakes Area: 312-601-3901
  5. Northeast Area: 201-499-5100
  6. Pacific Area: 323-652-5351
  7. Southern Area: 972-892-4440
  8. Western Area: 303-925-7400
  9. File a general complaint – Call 1-800-877-8339


We hope these numbers aren’t necessary, and that you have a smooth (and profitable!) year. Happy selling!

Have you ever needed to file a claim with the post office? Let us know in the comments how it went and if you have any great tips for new sellers.

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