usps contact numbers for ecommerce businessesWe know you’re prepped and ready to handle the influx of orders this holiday season. If you’re an ecomdash customer, you have the benefit of a shipping management tool on your side to help you get orders out the door quickly.

In the unfortunate circumstance of a package being lost, damaged or tampered with while shipping through the USPS, here are the appropriate numbers and channels to go through to resolve the issue.

 

Online Locators

These locators can help you pinpoint the USPS closest to the location you’re searching for.

Find local US Postal Service help numbers and locations – USPS Locator

Find local Postmasters – Postmaster Locator

 

USPS Complaints

Sometimes bad things happen and you need somewhere to go to fix it. Whether your package was tampered with or stolen, these are the best actions/contacts to take:

Report mail tampering or theft –

Criminal Investigations Service Center
Attention: Mail Fraud
222 South Riverside Plaza, Suite 1250
Chicago IL 60606-6100

File a complaint with the USPS Inspector General’s Office (OIG) for theft, fraud, waste, or abuse committed by the USPS or a USPS employee –

 

Check out this great emergency checklist for any lost USPS packages for more ideas.

Online Recourses

Business Service Network eService: If you’re looking for the easiest solution to make a service request, this is the program for you! BSN is a new service that allows customers to create service requests and track the status of each one.

Centralized Account Processing System: This payment system allows customers to make and manage payments for all of their postal expenses.

STAMPS NOW: This great solution lets you to pay for stamps in bulk quickly and easily.

To access these features and more, check out USPS’s website.

 

Contact Numbers Based On Location

Below is a list of all the USPS contact numbers based on area codes.

  1. Headquarters: 703-248-2100
  2. Eastern Area: 610-616-8040
  3. Capital Metro Area: 404-507-8301
  4. Great Lakes Area: 312-601-3901
  5. Northeast Area: 201-499-5100
  6. Pacific Area: 323-652-5351
  7. Southern Area: 972-892-4440
  8. Western Area: 303-925-7400
  9. File a general complaint – Call 1-800-877-8339

 

We hope these numbers aren’t necessary, and that you have a smooth (and profitable!) year. Happy selling!

Helpful Tools for Shipping

We understand that it can be overwhelming trying to navigate all the information regarding shipping, costs and customs. Here are some helpful links and free tools to help you successfully ship with the USPS:

Postage Price Calculator: This calculator will determine the cost of shipping when you input an address (yours and theirs), parcel content, time and date of mailing, etc. This tool will help you get the hang of how much your packages cost on average. Once you’ve used this a few times, you should feel more comfortable estimating shipping costs and being able to adjust your budget and pricing as needed. Ecomdash can calculate your true shipping costs within the shipping management module of our tool, but the USPS’s postage price calculator is an excellent additional resource.

USPS Tracking: If you want, you can enter a tracking number into the USPS’s tracking module and keep steady tabs on where your package is while en route to your customer. Of course, we know you can’t do this kind of careful tracking for every item sold. However, we wanted you to know it’s available if the order was of extreme value. If you sold the item on a marketplace that allows for the seller to contact the customer first, it may be a good idea to send one update email to the customer during transit. Letting the customer know their product has almost arrived (especially when it was shipped with a longer delivery time) is a good way to remind the buyer that you are open to communication should they need anything, and are excited for them to receive their item.

Boxing and Packaging Tips:  Improper packaging of items can have serious consequences. An infringement of packaging policy on Amazon can result in suspension of the seller’s account. Read the best boxing and packaging practices straight from the experts at the USPS, and make sure your items are up to code, every time.

If you’re looking for Stamps.com/Endicia specific links, you’re in luck.

  • Stamps.com provides a direct link to buy supplies for shipping, thus eliminated the need to ever go to a post office again. We are curious to know where you buy shipping supplies. Where are the deals? Please share the inside scoop in the comments section.
  • Endicia posts frequent tips from Dr. Harry Whitehouse, the Chief Development Officer and founder of Endicia. Titled “Harry’s Hints,” Dr. Harry writes these tutorials and tidbits from his wealth of knowledge that he acquired from working closely with the Postal Service for more than 20 years.

 

Have you ever needed to file a claim with the post office? Do you have an awesome free shipping tool that helps you? Let us know in the comments if you have any great tips for new sellers.

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